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Replace the print cartridge
The print cartridge sensors might not be functioning correctly. If your print cartridge is a genuine HP print cartridge, it might be under warranty. HP warranties do not cover non-HP, refilled, or depleted print cartridges.
Step 1: Make sure that you have a genuine HP print cartridge
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
Step 2: Replace the cartridge
If you are not using a genuine HP print cartridge, the print cartridge is empty, or the print cartridge is defective, follow these steps to replace the cartridge.