5 Tips for Better Text-Based Communication with Customers (2023)

Reading a Text Message

Text-based communication has become increasingly popular for businesses and customers alike. While feeling personal and performed in (almost) real time, messaging is far more convenient for customers and more affordable for companies than phone calls. From providing information on a new product to helping post-purchase, businesses use messengers, free live chat, and social media to … Read more

3 Better Ways to Express ‘Sorry for the Inconvenience’ in Email

Especially when it comes to writing, no one likes to deliver bad news. They frequently include the words “sorry for the Inconvenience” when expressing terrible news, an error, or a depressing turn of events in an effort to lessen the blow. It makes sense why the desire exists to use this phrase. But it is … Read more